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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Monte Deignan

March 15, 2025

5  out of  5
rating by Monte Deignan
"Attention to details, prompt response, excellent follow through. The way an insurance agency should work!"
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Samz

March 14, 2025

5  out of  5
rating by Samz
"Very friendly and helpful. Quick and fast transactions. Plus I like talking to people more than interacting on an app. Thanks"
We responded:
"Thank you, Samz, for your wonderful feedback! I'm glad you found our team friendly and helpful, and that you enjoyed the quick transactions. It's great to know that you appreciate personal interactions as much as we do. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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Gina Cole

March 12, 2025

5  out of  5
rating by Gina Cole
"I truly enjoyed working with both Trevor and Eve. They were both professional and thorough in understanding my home and auto insurance needs. I appreciate that they made sure that I was fully protected. Additionally, they explained everything and could answer all my questions. Both Trevor and Eve are personable and knowledgeable which gave me the confidence that I was looking for in an insurance group."
We responded:
"Gina, thank you so much for your thoughtful review! It's a pleasure to work with you. We appreciate the trust you place in our team and State Farm. If there's ever anything we might be able to assist with, give us a call! Have a happy and safe holidays!"
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Malcolm Campbell

March 10, 2025

5  out of  5
rating by Malcolm Campbell
"Anissa! A great help to me today. Solved my issue and got me current in just a couple of minutes. Thanks Trevor, and thank you Anissa!"
We responded:
"Thank you, Malcolm, for your wonderful feedback! I'm happy to hear that Anissa was able to assist you so efficiently. It's great to know that your issue was resolved quickly. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Christina Espinoza

March 6, 2025

5  out of  5
rating by Christina Espinoza
"Business is lovely here. Especially Anissa, she was very helpful with everything I need too be done. Thank you Anissa"
We responded:
"Thank you, Christina, for your wonderful feedback! I'm delighted to hear that Anissa was able to assist you with everything you needed. We truly appreciate your kind words and are here to help with any future needs. Feel free to reach out anytime!"
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Brenda Conway

February 28, 2025

5  out of  5
rating by Brenda Conway
"Trevor Lam and Shawn Lee are so great to work with and are genuinely helpful and knowledgeable as well as being nice people. They don’t try to oversell and make me feel like I’m their most important customer. I recommend them highly."
We responded:
"Thank you, Brenda, for your wonderful feedback! I'm happy to know that you had such a positive experience with our office. Their dedication to providing helpful and knowledgeable service while making you feel valued is truly appreciated. If you ever need further assistance or have any questions, feel free to reach out. Your recommendation means a lot to us!"
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Chris Kelly

February 27, 2025

5  out of  5
rating by Chris Kelly
"Terrific Customer Service!"
We responded:
"Thank you, Chris, for your fantastic feedback! I'm glad you had a great experience with our customer service. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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Atanacio Chavez

February 27, 2025

5  out of  5
rating by Atanacio Chavez
"Anissa is very professional and so kind. Answered any question I had and did not seem bothered by even my dumbest question.She is a rockstar"
We responded:
"Thank you, Atanacio, for your wonderful feedback! I'm glad to hear that Anissa was able to assist you with professionalism and kindness. Her dedication to answering all your questions is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Maria Rubalcava

February 27, 2025

5  out of  5
rating by Maria Rubalcava
"Samantha was wonderful! Helped me understand how everything works and explained everything in detail. Answered every question I had and was very patient with me! Thank you Samantha! I would 100% recommend State Farm insurance!"
We responded:
"Maria, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Samantha was able to do just that for your insurance needs! We appreciate you putting your trust in our office to help protect what matters most."
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Rene Sotelo

February 26, 2025

5  out of  5
rating by Rene Sotelo
"This is an amazing establishment with amazing customer service Anissa really helped me figure out what I service I needed."
We responded:
"Thank you, Rene, for your wonderful feedback! I'm glad Anissa was able to assist you in finding the right service. Our team is always here to help with any of your insurance needs. Feel free to reach out if you have any questions or need further assistance."
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Michelle Espinoza

February 26, 2025

5  out of  5
rating by Michelle Espinoza
"Anissa is the best!!!"
We responded:
"Thank you, Michelle! I'm happy to hear that Anissa made such a positive impression. We're grateful to have her on our team. If you ever need anything else, feel free to reach out to our office."
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Aida Garcia

February 26, 2025

5  out of  5
rating by Aida Garcia
"LOVE the service Eve provided in learning about different options for life insurance. Shawn always a blast to speak with...very knowledgeable. Just over all service and atmosphere of Trevor office is amazing!! Definitely recommend if anyone searching for insurance."
We responded:
"Thank you, Aida, for your wonderful feedback! I'm glad to hear that Eve was able to assist you with insurance options and that Shawn made your experience enjoyable with his knowledge. It's fantastic to know you appreciate the overall service and atmosphere at our office. We're here for any future insurance needs you may have!"
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David Merlin

February 26, 2025

5  out of  5
rating by David Merlin
"Very nice and helpful"
We responded:
"Thank you, David, for your kind words! I'm glad to know you found our service nice and helpful. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
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alyssia bruce

February 19, 2025

5  out of  5
rating by alyssia bruce
"I highly recommend Tremaine!! He is very kind, prompt, and communicative! He was able to help me save money on my car insurance and get life insurance for my baby and I!!"
We responded:
"Thank you so much, Alyssia! I'm glad to hear that Tremaine was able to assist you with your insurance needs. It's wonderful to know he provided such kind and prompt service. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Jenifer Pelayo

February 14, 2025

5  out of  5
rating by Jenifer Pelayo
"Shout out to Tremaine! Truly outstanding with customer service! Super knowledgeable and makes sure all your questions are answered to your satisfaction! Love State Farm! ❤️"
We responded:
"Thank you, Jenifer! I'm happy to hear about your positive experience with Tremaine. His dedication to providing exceptional service and ensuring all your questions are addressed is truly appreciated. We're grateful to have you as part of our State Farm family. If you need any assistance in the future, feel free to reach out!"
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Elizabeth Burkhead

February 12, 2025

5  out of  5
rating by Elizabeth Burkhead
"Would like to give a shout out to Tremaine Freese at Trevor Lam, State Farm Insurance in San Rafael. Have been going there for insurance for many years and enjoy the interactions with everyone there! They're all very helpful."
We responded:
"Thank you, Elizabeth, for your kind words! I'm glad to hear that Tremaine and the rest of the team have been helpful during your visits. We truly appreciate your continued support over the years. If you ever have any questions or need assistance, feel free to reach out to us anytime!"
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Trisha Alves

February 11, 2025

5  out of  5
rating by Trisha Alves
"I wanted to give 5/5 to Tremaine in Trevor Lam’s office. I just wanted to say I am highly impressed at how knowledgeable and quick he is. Not to mention kind and graceful. Definitely recommend!"
We responded:
"Thank you, Trisha! I'm so happy to hear about your positive experience with Tremaine. His knowledge and efficiency, paired with his kindness, truly make him a valuable part of our team. We appreciate your recommendation and are here for any of your insurance needs!"
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Doesnt Matter

February 11, 2025

5  out of  5
rating by Doesnt Matter
"Tremaine in Trevor Lam’s office is phenomenal! Incredibly prompt, very knowledgeable, and so eager to help. I would recommend him a million times over."
We responded:
"Thank you so much for your wonderful feedback! I'm delighted to hear that Tremaine provided such prompt and knowledgeable service. Your recommendation means a lot to us. If you ever need assistance in the future, don't hesitate to reach out!"
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Betsy McGee

February 8, 2025

4  out of  5
rating by Betsy McGee
"All agents and staff are friendly and approachable and they do a great job of explaining the policies and government guidelines that often dictate their actions. Very happy with the service."
We responded:
"Thank you, Betsy, for sharing your experience! I'm glad to know that you found our team friendly and approachable. We strive to make sure policies and guidelines are clearly explained. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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William Goldsborough

February 6, 2025

5  out of  5
rating by William Goldsborough
"It was a pleasure dealing with Trae. Very reliable in following through with quotes and returning calls re changes in law and regulations. Quite knowledgeable generally."
We responded:
"Thank you, William! I'm glad to hear that Trae was able to assist you effectively. His reliability and knowledge are truly valuable to our team. If you have any more questions or need further assistance, feel free to reach out anytime."
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Larry coyne

January 29, 2025

5  out of  5
rating by Larry coyne
"Experience was very good"
We responded:
"Thank you, Larry! We're happy to know you had a good experience with our team. If you have any questions or need further assistance, feel free to reach out."
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Marina Johnson

January 9, 2025

5  out of  5
rating by Marina Johnson
"Anissa was super sweet and convinient to situate my bill out with! Thank you so much!"
We responded:
"I'm glad to hear that Anissa was able to assist you with your bill so conveniently, Marina! Thank you for sharing your positive experience with us. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Ariadne ENDRESS

January 7, 2025

5  out of  5
rating by Ariadne ENDRESS
"We have been with State Farm for all of our insurance needs for over forty years. The reason was underscored again today when Linda from Trevor Lam's San Rafael office went above and beyond to get underwriters to see that our cabins in the woods were in fact fire safe and though they are old, still are maintained with safety as a priority. My hat goes off to Linda and Trevor's office for being so helpful and for providing such personalized service to their clients. Ada nd Clive Endress San Rafael, CA"
We responded:
"Thank you, Ariadne, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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John Dohn

December 31, 2024

5  out of  5
rating by John Dohn
"I had the most pleasant experience with Julia today. She was so knowledgeable and thoughtful of my time, as she helped me restructure my insurance coverage. She communicated very well , and I was thoroughly impressed. I am glad that she is a part of Trevor's State Farm Team. John Dohn"
We responded:
"Thank you, John, for sharing your experience! I'm happy to hear that Julia was able to assist you effectively and make the process smooth. Her dedication and expertise are truly valued, and we're grateful to have her on our team. If you have any further questions or need assistance in the future, feel free to reach out."
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julia sotelo

December 27, 2024

5  out of  5
rating by julia sotelo
"The staff was incredibly friendly and went above and beyond to ensure I had a great experience. Thank you for the information and answering all my questions."
We responded:
"Thank you, Julia, for sharing your experience! I'm happy to know that our team made a positive impact and provided you with the information you needed. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"